1. Introduction
ImpreSerp (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal data you may share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at https://impreserp.co.in/ and/or our mobile application (the “App”).
By accessing or using our services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
2. Who We Are & Contact Information
- Name: SUBIKSHAM SOFTWARE SOLUTIONS PRIVATE LIMITED
- Email: info@impreserp.co.in
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, you may contact us at the above email.
3. Data We Collect
We collect different types of data, depending on how you use our services:
| Type / Category | Examples / Description | Purpose |
|---|---|---|
| Personal Information | Name, email address, phone number, billing information, address, etc. | To register your account, process transactions, contact you, etc. |
| User-Generated Content | Comments, feedback, form submissions, messages you send us | To provide you the requested features of the app / site |
| Device & Usage Data | Device identifiers, IP address, browser type, operating system, app version, logs, analytics, crash reports | To analyze app usage, diagnose issues, improve performance, monitor for misuse |
| Cookies & Tracking Technologies | Cookies, web beacons, local storage, analytics tools | To enhance user experience, maintain sessions, measure traffic, deliver personalized content |
| Location Data (optional / if applicable) | Approximate or precise location if you grant permission | To provide location-based features (if any) |
We only collect this data when you voluntarily provide it (e.g. when you sign up, submit forms), or when technical/usage data is automatically collected during use of the App or website.
4. How We Use Your Data
We use your data for the following purposes (and only for the purposes for which it was collected unless we inform you otherwise):
- To operate, maintain, and improve our services (website & app)
- To authenticate your access, manage your account, and provide customer-support
- To send you administrative communications (e.g., updates, security alerts)
- To process payments, billings, and related obligations
- To send you marketing / promotional communications (if you opt in)
- To analyze usage, perform analytics, detect fraud, troubleshoot errors
- To comply with legal obligations and enforce our Terms
If we plan to use your data for purposes other than those above, we will notify you and obtain your consent (when required).
5. Data Sharing & Disclosure
We may share or disclose your information in the following circumstances:
- Service Providers & Sub-contractors: We may engage third-party vendors (e.g. hosting providers, analytics services, payment gateways) who assist us in providing the services. These parties will have access to the data needed to perform their functions and are obligated to keep it confidential.
- Legal & Safety Requirements: When required by law, regulation, legal process, or governmental request, or to protect the rights, safety, or property of us or others.
- Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, user information may be transferred as part of that transaction (subject to protections).
- Aggregated / De-identified Data: We may share aggregated or anonymized information which does not identify you personally.
We do not sell your personal data to third parties.
6. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to store site/app preferences, maintain sessions, and collect analytics. You can control cookies via your browser or device settings (e.g. refuse cookies). However, disabling cookies may degrade your experience or prevent some functionalities.
7. Data Retention & Deletion
We retain your data only as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.
If you request deletion of your account or data, we will take reasonable steps to delete or anonymize the data, except where we must retain certain information for legitimate business or legal needs (e.g. fraud prevention, audits, legal compliance).
8. User Rights & Choices
Depending on your jurisdiction, you may have certain rights regarding your personal data:
- Right to access, correct, or update your data
- Right to delete or request erasure
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent (if processing is based on your consent)
- Right to lodge a complaint with a supervisory authority
To exercise any of these rights, contact us at the contact details above. We may require identity verification before acting.
9. Security
We implement appropriate technical, organizational, and administrative measures to protect the security and confidentiality of your data, including encryption, access controls, security audits, etc. However, no method of transmission or storage is 100% secure — we cannot guarantee absolute security.
10. Children
Our services are not directed to children under [age as per your policy, e.g. 13/16]. We do not knowingly collect or solicit personal information from minors. If you believe we inadvertently collected data from a child, you may contact us to request deletion.
11. Changes to This Privacy Policy
We may revise this Privacy Policy from time to time. We will post the updated version with a new “Effective Date” at the top and, where appropriate, notify you and request consent for material changes.
12. Links to Other Sites
Our services may contain links to third-party websites or services not owned or controlled by us. We are not responsible for their content, privacy policies, or practices. We encourage you to read their privacy policies.
13. Consent & Acknowledgement
By using our site or app, you consent to the terms of this Privacy Policy and the data practices described herein. If you do not agree, please do not use our services or submit your information.